Owners of Bambu 3D printers wake up to autonomous printing
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Owners of BambuLab’s X1C and P1P 3D printers woke up to strange noises as the printers went rogue and performed jobs without any commands.
Some woke up to broken printers, while some to damaged parts.
A Reddit user put up pictures of the dysfunctional printer which 3D printed another job on top of a completed job.
The Redditor with the username beehphy wrote in their post, “Started a print @ 11 PM. Time-lapse shows it finish successfully at just before 2 AM. At ~2:30 AM while I slept, the machine started itself again with the last print still on the bed. I see a timestamped time-lapse video that starts at about 2:30 AM.”
The nozzle of the printer was also broken by the time he woke up.
Ok so this is a bit concerning, I have zero clue how their system is setup (yay proprietary closed source) but it looks like a disruption in Bambulab`s cloud service cause a whole bunch of peoples printers to just.....start printing last night. pic.twitter.com/Sqbk9zmc60
— NERO 3D (@3dpNero) August 15, 2023
Nightmare becomes reality
BambuLab put out a statement on Wednesday, which said: “On August 15, 2023, between 10:03 and 11:10, and again from 12:11 to 12:23 UTC, we experienced an unexpected cloud outage. This interruption caused some disconcerting issues that we are keenly aware of and deeply concerned about.”
After the initial investigation, they found that the incidents may have been due to a phenomenon called ‘Job Jamming.’ The company explained that during the cloud outage, their systems failed to acknowledge the job sent by a user and performed by the printer.
This led to users repeatedly sending requests for the job even though the job in question was already completed by the printer. When services resumed, the once-jammed job was resent, leading to the re-printing of an already finished job.
BambuLab says it will build a LAN mode for its printers which will ensure that users can use the printers remotely even during a cloud outage. SD card printing is also available as an offline method of printing.
“We wish to extend our sincerest apologies for this incident. We understand the frustration and inconvenience it may have caused, and we accept full responsibility. It is difficult to have a cloud service 100 percent reliable all the time, but we should at least have designed the system more carefully to avoid such embarrassing consequences,” said the company statement.
In a statement to The Verge, BambuLabs said it wouldn’t do free repairs or replacements for customers, but those affected can reach out to customer service.
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