That's one expensive ride. Uber recently refunded a customer over $18,500 Canadian dollars (roughly $14,000 USD) for a ride that was supposed to only cost $20.
A Twitter user who claimed to be friends with the rider took to social media to share her frustration. According to reports, Uber initially refused to alter the charge for a simple 5-mile, 21-minute ride after the customer disputed it.
It is. He disputed and they aren't backing down.— Emily Kennard (@emilykennard) December 9, 2017
"There was an error and we have provided a full refund. We sincerely apologize to this rider for his experience," an Uber spokesperson said in an interview with Business Insider. "We have safeguards in place to help prevent something like this from happening and we are working to understand how this occurred."
Not the first crazy overcharge
This isn't the first time the popular (and often controversial) ridesharing app has come under fire for overcharging.
In 2015, a woman was charged $12,000 for a ride from her apartment to a bar in Manhattan. That trip was only 35 minutes long and just 7 miles. Jaime Hessel knew the area well and noticed that her driver seemed to be very distracted and ignored his GPS.
"I'm paying attention to his GPS, and I'm very familiar with the area, and I see him go right by McGuinness, and I'm really curious how he's going to get to 50th Street," Hessel said in an interview. She contested paying for the additional seven minutes tacked onto her trip which ultimately led to a $56.40 receipt. The company owned up to the mistake of the driver's negligence and promised to refund Hessel $15 for the troubles.
However, the following Monday, Hessel noticed that the company had not refunded her money and received a very odd email in her inbox. She explained the situation in an interview with Gothamist:
"I received two e-mails yesterday. One about the status of my credit saying it should be there, it's been processed. And then a second e-mail saying they are trying to charge me $16,000, but then $4,000 had already been taken care of, so I owed them $12,000. I couldn't even tell you what this was about, because I checked my credit cards and there was no charge. I e-mailed them numerous times and they kept giving me the runaround. I was furious. I mean, you can't give me an explanation?"
What to do if Uber overcharges you
Uber has been relatively silent as to what to do when it comes to resolving those issues. However, there are a few things riders can do should they ever need to dispute a charge. Through the app, click on the Past Trips icon and a drop-down nav bar should appear. Click on "I was incorrectly charged a cancellation fee" or "I would like a refund." If you click on the latter, there will be a number of options from which to choose. If you need to explain a unique situation, that option is also available.
If all else fails, the power of social media and a strongly-worded email can do wonders.